CovidHelper used proprietary technology to match high COVID-19 risk demographics in the Lower Mainland who were unable to leave their homes with nearby low risk demographics able and willing to assist in getting medicines and groceries.

IMPACT

6762

people from the lower mainland community registered on the website, 5718 helpers and 1044 requesters

people helped with grocery and medical supplies. Some many times over! 1044 smiles :)

cities from where users registered. (Vancouver, North Vancouver, Richmond, Burnaby, New Westminster & Surrey)

AI algorithms matched people who needed help with others in the neighborhood nearby based on postal code

1044

6

3

Delivering help for our high risk demographics

A database to help those most affected by COVID-19 lockdowns and isolation!

DATA & PRIVACY

When someone requested help, an automated email was sent to all nearby registered helpers based on the Postal Code with the requester’s contact details.

We made the initial connection, and the helper and requester communicated directly from that point on.

All communications and logistics, including possible money transfers for covering the costs of the supplies, were decided directly between the Helper and the Requester.

The first step towards maintaining privacy: CovidHelper asked only for an email address and Postal/ZIP code. No immediately identifiable information such as Phone Number or exact address was asked.

When a match was detected, potential helpers were sent the email and Postal/ZIP code of the requester and invited them to connect. At this point, communication moved over to the two people involved directly.

We encouraged requesters to speak with potential helpers first and have a line of communication before deciding to share their exact addresses using reasonable discretion when connecting with people via the platform.

CovidHelper does not store any identifiable information such as phone numbers or exact addresses.